Yes, Oterri offers a 72-hour cancellation window for all products. However, the following conditions apply:

You may cancel your order for a full refund, either to your original payment source or to your Oterri Wallet.

Cancellations are allowed with a 15% deduction if a refund is to the original payment source.

If you choose a refund to your Oterri Wallet, no deduction will be applied.

Cancellations are not allowed as most items are made-to-order.

Exceptionally, you may raise a request with our team at Connect@Oterri.com. If accepted:

20% deduction will apply for refunds to the original source of payment.

If you choose a refund to your Oterri Wallet, no deduction will be applied.

If an order is rejected at the time of delivery or returned to the origin, a 15% charge will be deducted from the refund, and the refund will be to the original payment source.

You must initiate a return request within 2 days of product delivery.

Diamond customers get an extended window of 3 days.

You must initiate a return request within 3 days of product delivery.

Diamond customers get an extended window of 7 days.

Customized styles

Jewellery & accessories

Blouses

Products from the warehouse sale

Items that are used, worn, damaged, or missing original packaging/tags

Items reshipped once already

Products with >15% discount (only applicable for India orders), except for a few designers.

Designers include Samyukta Singhania, Aariyana Couture, Alaya Advani, Arihant Rai Sinha, Azeera

Any product eligible to be returned or exchanged should be unworn, unused, and unwashed.

Products found to be worn, used, damaged, or soiled will not be accepted.

Any footwear eligible to be returned or exchanged should be unused. Footwear must be tried only on a carpeted surface;

worn soles will lead to rejection of the return or exchange.

Products returned under this policy will be subject to quality testing/inspection.

The product’s original tags, if attached, must be intact for a successful return. If the original tags are missing, Oterri Fashions may decline the request and return the item to the customer.

Yes. Return requests are subject to the following charges:

200 INR or 5% of product value (whichever is higher)

Users with a >40% return rate will be charged 10%

For Partial Cash on Delivery (COD) orders, an upfront prepaid fee is charged to cover inventory reservation and COD handling costs. This fee is non-refundable in the event of a failed delivery due to reasons such as the customer being unreachable, non-contactable, unavailable at the delivery address, or refusal to accept the order.

If the customer is liable for duty to be paid as mentioned on the checkout page, is not delivered due to non-payment of duty by the customer, the duties shall be deducted along with the applicable return handling charge while the refund is made.

For most return/exchange cases, refunds are issued to your Oterri Wallet.

Refunds to the original payment method are applicable only for:

Diamond customers in India or outside the U.S.

Any payment done via Oterri Credit / Gift Card / Loyalty points would be refunded to the same

Shipping charges will not be refunded, and any discount will be adjusted accordingly before processing the refund.

Refunds will be processed after the quality check of returned products and will be credited to your Oterri Wallet or original payment mode (if applicable).

Choose one of the following methods:

Log in to your Oterri account and initiate the return under Order History

If you ordered as a guest, register with the same email or mobile number to access your order

Email your request to Connect@Oterri.com

Within India:

Oterri will arrange a reverse pickup within 2-4 working days.

If your pincode is not serviceable, you can self-ship the item to the address provided by Oterri (you are liable for transit damage) or contact us.

Oterri will provide shipping labels within 24 to 48 hours, along with instructions on how to drop the package at the courier service provider.

Oterri will acknowledge receipt

A quality check will be performed within 5 working days

If accepted, your refund will be processed within 7–10 working days

If rejected, the item will be shipped back to you based on your confirmation

Raise a complaint within 24 hours of delivery by emailing Connect@Oterri.com.

Yes, under certain conditions (e.g., returned due to missing tags):

Reshipping is at Oterri’s discretion

If the item has already been refunded, it cannot be reshipped

If reshipped once, it cannot be reshipped again

If reshipped and the customer denies delivery or requests a refund, Oterri reserves the right to deduct 10% from any further eligible refund.

Oterri will refund to your original payment source

Please contact your bank to ensure the EMI is cancelled

Oterri is not responsible for bank charges incurred during EMI cancellation.

WhatsApp us: +91-9462789204

Email Connect@Oterri.com